Return, Exchange & Refund Policy

What Is Our Return Or Exchange Policy?

At Q Designer, we take pride in the quality and craftsmanship of every piece. You have 14 days from the date of delivery to request a return or exchange under the following conditions:

• The item is faulty, damaged, or defective at the time of delivery.
• The product is unused, in its original packaging, with all labels, tags, and protective material intact.
• The item received does not match the size or style you ordered.

How Do I Apply For A Return Or Exchange?

To initiate a return or exchange, please contact us within 14 days of delivery through any of the following:

• Email: qdesignerofficial@gmail.com
• WhatsApp / Call: +923095140641

Each request is reviewed individually and we strive to reach a fair resolution for both parties. For defective or damaged items, you will be required to send clear photographic evidence to qdesignerofficial@gmail.com within 14 days of delivery before any claim can be processed.

When Will My Return Be Processed?

We aim to process all returns within 5–7 working days of receiving the item back. During peak sale events or festive seasons, please allow up to 14 working days for your return to be reviewed and processed.

What Is The Size Exchange Policy?

If you are unsatisfied with the size you received and would like a different size, you may send the item back to us within 14 days of the delivery date.

• The item must be unused and in its original packaging with all tags and labels attached.
• Size exchanges are subject to availability. If the requested size is not in stock, we will offer store credit or an alternative solution.

Please contact us at qdesignerofficial@gmail.com to initiate a size exchange before sending the parcel.

Do You Offer Refunds?

Q Designer does not offer cash refunds as a standard practice. However, in exceptional cases where an exchange or alternative solution is not possible, we may issue a refund in the form of store credit.

• Shipping and handling charges are non-refundable.
• Store credit refunds are processed within 7–10 working days.
• Store credit is valid for 6 months from the date of issuance.

Returns On Sale & Discounted Items

Returns and exchanges on sale or discounted items are only applicable in the following situation:

• A packing error occurred and the item received does not match what was ordered.

Scenarios Where We Cannot Accept Returns

We regret that we are unable to support return or exchange requests in the following circumstances:

• The return request is made after the 14-day window from the delivery date.
• The item shows signs of wear, washing, or use.
• Original tags, labels, or packaging are missing or damaged.
• The item has been altered, tailored, or tampered with in any way.
• Damage is caused by misuse, improper care, or negligence.